Frequently Asked Questions
- What is Neck and Wrist Vibes?
- Neck and Wrist Vibes is a leading online retailer of jewelry and fashion accessories, offering a wide range of unique and stylish designs sourced from both domestic and international vendors.
- What is your return policy?
- If you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date for a full refund or exchange. Products must be returned in their original, unused condition with all original packaging and tags attached. Custom or personalized items are not eligible for returns or exchanges. The customer is responsible for all return shipping costs, unless the return is a result of our error.
- What is your shipping policy?
- Our domestic vendors typically ship orders within 2-5 business days of the order date. Delivery times may vary depending on your location, but most orders are delivered within 5-7 business days. International orders may take 7-21 business days to arrive and customs, duties, and taxes may apply.
- Is free shipping available?
- Yes, we offer free shipping on all orders over $50 within the domestic US.
- How can I track my order?
- Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
- Can I cancel or modify my order?
- If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that all orders can be cancelled or modified once they have been placed.
- Do you offer gift wrapping?
- No, we do not currently offer gift wrapping.
- How can I contact customer service?
- You can contact our customer service team by using the contact page on our website. Our team is available to assist with any questions or concerns you may have.
Thank you for choosing Neck and Wrist Vibes]. If you have any further questions, please don't hesitate to reach out to us. We're here to help!