Neck and Wrist Vibes is dedicated to providing our customers with the highest quality products and customer service. We understand that sometimes a product may not meet your expectations, and we are here to help.
Our return policy is as follows:
- If you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date for a full refund or exchange.
- Products must be returned in their original, unused condition and with all original packaging and tags attached.
- Custom or personalized items are not eligible for returns or exchanges.
- The customer is responsible for all return shipping costs, unless the return is a result of our error.
To initiate a return, please contact our customer service team at [contact information]. Our team will assist you with the return process and provide you with further instructions.
We are committed to providing our customers with an enjoyable shopping experience and are here to assist with any concerns or questions.